Water supply cut off at posh Nottingham riverside flats

A management company has been accused of not paying its bills

The management company in charge of a block of posh riverside flats in Nottingham have been accused of not paying bills after residents were left without water.

People living in around 40 properties at Trent Bridge Quays, by the River Trent off Meadow Lane, were cut off for around a day-and-a-half from Thursday, March 26.

Describing it as an “absolute nightmare”, they claimed the issue stemmed from property managers Centrick not paying a bill before passing responsibility to a new firm.

A Centrick spokesperson apologised for the disruption and said the company was internally reviewing the incident to “understand how this occurred”.

The water supply at Trent Bridge Quays, where apartments cost up to £300,000, was first cut off at around 8am on Thursday, March 26, while a lift and communal area lights also shut down.

Ashkay Mangal, who rents a flat with his brother, said they were not offered any emergency water supplies during the outage.

“We can’t use the washroom, can’t take a bath or have a shower, and, if you want to go to the toilet, you can’t use it,” he said at the time.

“I have to go to the gym or somewhere else. That’s been a big challenge.

“I’m not sure how other people, especially those who are disabled, are managing.

“It’s quite concerning. I’ve seen two or three people, and they’ve said it’s really bad.”

A woman whose boyfriend owns a flat said the entrance to the complex’s car park was also disabled, forcing residents to take the gate off its hinges to drive out.

“I don’t know if the fire alarm is working because it’s beeping downstairs,” said the woman who wished to remain anonymous.

“I work from home, so I’ve had to make other arrangements to go to the toilet.

“It’s just an absolute nightmare and an inconvenience to everyone in the building.”

Water was eventually restored at around 6pm on Friday, March 27.

A Centrick spokesperson said: “We’re aware of the disruption experienced by residents at Trent Bridge Quays and recognise how difficult this will have been, particularly due to the loss of essential services.

“The issue only came to light after the electricity supply had been disconnected, at which point it was believed to be an electrical fault or outage, to which contractors attended the site to investigate the interruption as a priority.

“As soon as the disconnection was identified, we acted quickly to engage with the broker and energy provider to resolve the situation and restore services as swiftly as possible.

“We are now reviewing this internally, alongside our partners, to fully understand how this occurred and to ensure the appropriate checks are in place to prevent a recurrence.

“We are very sorry for the inconvenience caused to residents during this time.”